About Exam

Exam number/code: 220-603
Exam name: CompTIA A (Remote Support Tech designation pathway) (New)
Exam no. of questions: 90 Questions
Duration: 90 minutes
Passing score: 700
Question types: Multiple choice questions (MCQ's), Multiple choice single answer, Multiple choice multiple answer, Drag and drop & Simulations (optional)

The CompTIA A+ examination is targeted for individuals who work or intend to work in a remote-based work environment where client interaction, client training, operating system and connectivity issues are emphasized. Job titles in some organizations which are descriptive of the role of this individual may be: Remote support technician, help desk technician, call center technician, specialist, representative, etc. Ideally, the CompTIA A+ candidate has already passed the CompTIA A+ Essentials examination.

• Personal Computer Components 15%
  
• Operating Systems 29%
  
• Printers and Scanners 10%
  
• Networks 11%
  
• Security 15%
  
• Communication and Professionalism 20%
  

Exam Objectives

• Personal Computer Components 15%
• Install, configure, optimize, and upgrade personal computer components
• Add, remove, and configure display devices, input devices and adapter cards including basic input and multimedia devices.
• Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components
• Identify and apply basic diagnostic procedures and troubleshooting techniques, for example:
• Identify and analyze the problem/potential problem
• Test related components and evaluate results
• Identify additional steps to be taken if/when necessary
• Document activities and outcomes
• Recognize and isolate issues with display, peripheral, multimedia, specialty input device and storage.
• Apply steps in troubleshooting techniques to identify problems (e.g. physical environment, functionality and software/driver settings) with components including display, input devices and adapter cards
• Perform preventive maintenance on personal computer components
• Identify and apply common preventive maintenance techniques for storage devices, for example:
• Software tools (e.g., Disk Defragmenter, Check Disk)
• Cleaning (e.g., optics, tape heads)
• Operating Systems 29%
• Identify the fundamental principles of using operating systems
• Use command-line functions and utilities to manage Windows 2000, XP Professional and XP Home, including proper syntax and switches, for example:
• CMD
• HELP
• DIR
• ATTRIB
• EDIT
• COPY
• XCOPY
• FORMAT
• IPCONFIG
• PING
• MD / CD/ RD
• Identify concepts and procedures for creating, viewing, managing disks, directories and files in Windows 2000, XP Professional and XP Home, for example:
• Disks (e.g. active, primary, extended and logical partitions)
• File systems (e.g. FAT 32, NTFS)
• Directory structures (e.g. create folders, navigate directory structures)
• Files (e.g. creation, extensions, attributes, permissions)
• Locate and use Windows 2000, XP Professional and XP Home utilities and available switches
• Disk Management Tools (e.g. DEFRAG, NTBACKUP, CHKDSK, Format)
• System Management Tools
• Device and Task Manager
• MSCONFIG.EXE
• REGEDIT.EXE
• REGEDIT32.EXE
• CMD
• Event Viewer
• System Restore
• Remote Desktop
• File Management Tool (e.g. Windows Explorer, ATTRIB.EXE)
• Install, configure, optimize and upgrade operating systems
• Identify procedures and utilities used to optimize the performance of Windows 2000, XP Professional and XP Home, for example:
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